LivePerson Reviews
(Rated by 2292 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Stripe
- Square
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Sale
25
%OFFGREAT OFFER
Overall Rating
4.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy4.0
- Good Value5.0
Recent Customer Reviews (2)
Lucas Gomes
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Lesley Hammond
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LivePerson Pricing
LivePerson
$40 per month - $110,000 annually
Payment Methods
Accepted Payment Options:
Prices for items on Liveperson.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Stripe
Square
Payment Process
- Payments can be made online during the checkout process.
- For LivePerson credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
LivePerson Pros & Cons
Pros
1
Fast and Reliable: LivePerson is known for its fast and reliable performance, making it ideal for real-time customer interactions.
2
Easy Integration: The platform allows for easy integration with other apps, enhancing its functionality and user experience.
3
AI-Powered Messaging: LivePerson utilizes AI to provide personalized and tailored customer experiences, including chatbots that can handle multiple conversations simultaneously.
4
Centralized Digital Channels: It centralizes digital channels, making it easier to manage customer communications across various platforms like Facebook Messenger, WhatsApp, and SMS.
5
Robust Security: The platform includes proactive monitoring and vulnerability assessment to ensure robust security, preventing data breaches.
6
Customizable Reporting: LivePerson offers customizable reporting tools with ready-made dashboards, allowing businesses to track customer support services effectively.
7
User-Friendly Interface: The interface is simple and user-friendly, making it easy for both managers and agents to work on metrics for better customer engagement.
8
Great Customer Support: LivePerson's technical support team is quick to solve issues, providing reliable customer support.
CONS
1
Reporting Suite Limitations: The reporting suite can be slow and clumsy compared to other areas of the platform.
2
Limited Detailed Instructions: Some users have reported difficulties in finding detailed instructions for certain features, such as integrating with SSO.
3
Downtime Issues: Some companies have experienced downtime during peak times, which can be a concern.
4
Auto-Correction Tool Limitation: The platform lacks an auto-correction tool, which can sometimes lead to errors in customer communication.
LivePerson Features and Benefits
Features
Fast and Reliable
known for its fast and reliable performance, making it ideal for real-time customer interactions.
Easy Integration
allows for easy integration with other apps, enhancing its functionality and user experience.
AI-Powered Messaging
utilizes AI to provide personalized and tailored customer experiences, including chatbots that can handle multiple conversations simultaneously.
Centralized Digital Channels
centralizes digital channels, making it easier to manage customer communications across various platforms like Facebook Messenger, WhatsApp, and SMS.
Robust Security
includes proactive monitoring and vulnerability assessment to ensure robust security, preventing data breaches.
Customizable Reporting
offers customizable reporting tools with ready-made dashboards, allowing businesses to track customer support services effectively.
User-Friendly Interface
simple and user-friendly, making it easy for both managers and agents to work on metrics for better customer engagement.
Great Customer Support
technical support team is quick to solve issues, providing reliable customer support.
Messaging and Chat Capabilities
Enables businesses to interact with customers in real-time through various channels like messaging, chat, and voice.
AI-Powered Chatbots
Provides AI-powered chatbots that can handle customer inquiries and interactions, improving customer engagement and support.
Analytics and Reporting
Offers in-depth reporting tools with customizable and ready-to-use dashboards to track customer support services and metrics for superior support.
Real-Time Monitoring
Allows for real-time monitoring of customer interactions, enabling businesses to respond promptly and effectively.
Meaningful Connection Score (MACS)
Helps identify customer sentiments in real-time interactions, providing insights into bot behavior and customer preferences.
Scalable Tools with Third-Party Integration
Supports integration with other business tools like CRM and marketing automation software, enhancing the overall customer experience.
Advanced Routing Capabilities
Redirects users or chatbots to more responsive customers, ensuring efficient handling of customer inquiries.
Robust Security Protection
Ensures robust security with proactive vulnerability assessments, reducing the likelihood of data breaches.
Customizable Campaigns
Allows users to create easy-to-use and customizable campaigns to target specific audiences, such as new or returning visitors, through various channels.
LivePerson Functions
Offers a Function as a Service (FaaS) platform that enables brands to develop custom behaviors within the LivePerson platform, allowing for rapid building, testing, and deployment of new conversational experiences.
Generative AI Capabilities
Employs trustworthy Generative AI and large language model (LLM) capabilities to drive better business outcomes across voice and messaging.
Enhanced AI Capabilities
Includes features like AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement, which improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs.
LivePerson Connector for Salesforce
Provides a unified agent workspace experience, enabling agents to manage all incoming customer messages inside Salesforce, and optimizing agent operations to increase efficiency.