LivePerson Reviews

Here are the top 10 LivePerson alternatives based on the provided sources:

1. Saufter:

   • Pros: AI-suggested replies, smooth ticketing system, comprehensive reports, integrates with almost all apps, behavioral triggers, live visitor tracking, chat ratings, file sending, etc. Cons: No marketing automation.

2. Zendesk:

   • Pros: Efficient engagement, self-service customer support, integrates with various platforms. Cons: Problematic to learn, not ideal for e-commerce brands, basic collaboration feature.

3. Intercom:

   • Pros: Efficient engagement across the customer journey, targeted email, chat, post, and mobile push messages, self-service customer support. Cons: Expensive for smaller businesses, slow customer support.

4. Velaro:

   • Pros: Dashboard with chat activity snapshot, rating individual messages, quick access to chat history. Cons: No real onboarding, lack of sound or visual notifications, expensive.

5. Userlike:

   • Pros: AI-powered automatic language translation, integration with third-party platforms, smart notifications, advanced data privacy. Cons: No mobile integration, expensive pricing, no documentation or video tutorials.

6. Tawk.to:

   • Pros: Free and freemium live chat, customization options, integration with Google Analytics, Mailchimp, and Shopify. Cons: Steep learning curve, limited customization.

7. ProProfs Chat:

   • Pros: Forever-free plan for a single operator, AI chatbots, customer support chat. Cons: Limited features in the free plan.

8. Freshchat:

   • Pros: Multi-channel messaging, AI-driven chatbots, team inbox, IntelliAssign. Cons: Limited customization in the free plan.

9. Chatra:

   • Pros: Real-time visitor analytics, offline messages, group chats. Cons: Restricts the number of agents in the free version, limited advanced features.

10. Pure Chat:

    • Pros: Customizable chat box, comprehensive visitor tracking, integration with WordPress and Shopify. Cons: Advanced features only available in paid plans.

These alternatives offer a range of features and pricing options to suit different business needs.

To open an account on liveperson.com, follow these steps:

1. Visit the LivePerson website.
2. Look for the 'Get Started' or 'Sign Up' option.
3. Fill in the required details such as name, email, and password.
4. After registration, an email will be sent by LivePerson containing the account number.
5. Once the account is created, users can access the applications using the menu options under Automate in the left-hand sidebar.
6. To add more users to the account, click 'add user' at the bottom of the 'users' list and type in the user’s details.

Remember, the login name can be entered in English, numbers, or special characters only. Once entered, the login name cannot be changed. If you cannot find the registration email, please contact your administrator for assistance.

To become familiar with LivePerson’s automation solution, consider completing one or more of their tutorials. They offer a quick start guide, a series on getting started with bot building, and more.

LivePerson AI supports various messaging channels, including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, Line, and more.

Yes, LivePerson AI can seamlessly hand-off to live support agents when needed. The platform uses advanced routing algorithms to identify when a live agent is required and automatically transfers the conversation to the appropriate agent.

LivePerson AI takes data security and privacy very seriously. The platform is built on a secure infrastructure and complies with various data protection regulations such as GDPR and CCPA. Additionally, LivePerson AI provides various security features such as two-factor authentication and data encryption to ensure the safety of customer data.

Yes, LivePerson AI includes analytics and reporting features that enable businesses to track engagement metrics and optimize their conversational experiences. The platform provides real-time monitoring, conversation transcripts, and customizable dashboards to help businesses understand their customers' needs and preferences.

LivePerson AI is designed to provide a personalized and effective customer engagement experience. The platform uses advanced natural language processing and machine learning to automate common customer inquiries and provide tailored recommendations. Additionally, LivePerson AI seamlessly integrates with other customer engagement tools and provides robust analytics and reporting features to help businesses optimize their conversational experiences.

LivePerson.com offers a flexible pricing model that caters to different business needs. The Conversational Cloud platform operates on a pay-as-you-go basis, where businesses only pay for the resolutions they need, without any license fees. This model includes unlimited agent seats, and unlimited messaging and voice options. For those seeking more comprehensive services, LivePerson provides annual contracts that come with customer success and enhanced support services. The pricing structure is designed to support an automation-first customer engagement transformation, with options for Conversational Cloud & Generative AI packages. Additionally, standard pricing plans start at $40/user/month, with a premier plan at $90/user/month. Businesses can request a custom quote to suit their specific requirements and budget.

LivePerson.com is renowned for its Conversational Cloud® platform, which centralizes customer interactions across various digital channels. This platform is instrumental in accelerating contact center transformation, enhancing agent productivity, and delivering personalized customer experiences. Another popular offering is the Conversational AI platform, which supports brands in scaling their digital-first customer conversations effectively. LivePerson also provides Success Services, a suite of expert services tailored to help brands achieve their unique digital goals, from ROI improvement to sales growth and customer retention. For technical support, LivePerson offers around-the-clock assistance to ensure uninterrupted service. Additionally, the company's Conversational Social Messaging allows businesses to engage with customers on their preferred social channels, and Proactive Messaging enables initiating two-way conversations across various messaging platforms like SMS and WhatsApp.

A diverse array of businesses across various industries utilize LivePerson's services to enhance their customer engagement. Notable examples include e-commerce companies, which leverage the real-time chat functionality and AI-powered chatbots for immediate customer support and assistance with orders. Large corporations such as Infosys Ltd, Panasonic Corp, and eBay Inc. are also listed among the users, employing LivePerson's solutions to facilitate real-time interactions and improve customer service processes. Retail and automotive industries represent significant segments of LivePerson's clientele, reflecting the platform's versatility in catering to different customer service needs. The data indicates that LivePerson is particularly popular among small businesses with 1-10 employees and revenue ranging from 1M-10M dollars, showcasing its scalability and accessibility for businesses of varying sizes.