LivePerson Reviews

LivePerson.com offers a flexible pricing model that caters to different business needs. The Conversational Cloud platform operates on a pay-as-you-go basis, where businesses only pay for the resolutions they need, without any license fees. This model includes unlimited agent seats, and unlimited messaging and voice options. For those seeking more comprehensive services, LivePerson provides annual contracts that come with customer success and enhanced support services. The pricing structure is designed to support an automation-first customer engagement transformation, with options for Conversational Cloud & Generative AI packages. Additionally, standard pricing plans start at $40/user/month, with a premier plan at $90/user/month. Businesses can request a custom quote to suit their specific requirements and budget.

LivePerson.com is renowned for its Conversational Cloud® platform, which centralizes customer interactions across various digital channels. This platform is instrumental in accelerating contact center transformation, enhancing agent productivity, and delivering personalized customer experiences. Another popular offering is the Conversational AI platform, which supports brands in scaling their digital-first customer conversations effectively. LivePerson also provides Success Services, a suite of expert services tailored to help brands achieve their unique digital goals, from ROI improvement to sales growth and customer retention. For technical support, LivePerson offers around-the-clock assistance to ensure uninterrupted service. Additionally, the company's Conversational Social Messaging allows businesses to engage with customers on their preferred social channels, and Proactive Messaging enables initiating two-way conversations across various messaging platforms like SMS and WhatsApp.

LivePerson.com supports a Bring Your Own Payments (BYOP) feature, which allows businesses to integrate their existing payment systems with LivePerson's Conversational AI. This integration facilitates seamless eCommerce transactions within the conversational flow. Customers can experience a smooth payment process, whether through mobile messaging channels, where the payment form appears as a pop-up, or on the web channel, where it is displayed in a slide-out window. After the payment is submitted, customers are returned to the main conversation. The end-to-end flow includes selecting items, confirming payment, and submitting credit card information. LivePerson ensures that the consumer's credit card information is never stored in their environment, maintaining privacy and security. For payment, customers can use major credit cards such as Mastercard, Visa, American Express, or Discover. This system is part of LivePerson's commitment to providing a secure and efficient Conversational Commerce experience.

A diverse array of businesses across various industries utilize LivePerson's services to enhance their customer engagement. Notable examples include e-commerce companies, which leverage the real-time chat functionality and AI-powered chatbots for immediate customer support and assistance with orders. Large corporations such as Infosys Ltd, Panasonic Corp, and eBay Inc. are also listed among the users, employing LivePerson's solutions to facilitate real-time interactions and improve customer service processes. Retail and automotive industries represent significant segments of LivePerson's clientele, reflecting the platform's versatility in catering to different customer service needs. The data indicates that LivePerson is particularly popular among small businesses with 1-10 employees and revenue ranging from 1M-10M dollars, showcasing its scalability and accessibility for businesses of varying sizes.

LivePerson AI supports various messaging channels, including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, Line, and more.

LivePerson AI is designed to provide a personalized and effective customer engagement experience. The platform uses advanced natural language processing and machine learning to automate common customer inquiries and provide tailored recommendations. Additionally, LivePerson AI seamlessly integrates with other customer engagement tools and provides robust analytics and reporting features to help businesses optimize their conversational experiences.

Yes, LivePerson AI can seamlessly hand-off to live support agents when needed. The platform uses advanced routing algorithms to identify when a live agent is required and automatically transfers the conversation to the appropriate agent.

LivePerson AI takes data security and privacy very seriously. The platform is built on a secure infrastructure and complies with various data protection regulations such as GDPR and CCPA. Additionally, LivePerson AI provides various security features such as two-factor authentication and data encryption to ensure the safety of customer data.

Yes, LivePerson AI includes analytics and reporting features that enable businesses to track engagement metrics and optimize their conversational experiences. The platform provides real-time monitoring, conversation transcripts, and customizable dashboards to help businesses understand their customers' needs and preferences.